Senior Analyst, Market Delivery (Technical Consultant in Card/Payment)

Job content

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title And SummarySenior Analyst, Market Delivery (Technical Consultant in Card/Payment)Overview

• Responsible for the program and project management, so as to ensure timely delivery of products and services to customers
• Partners with the various teams, in particular with Sales team, to deliver clear solution requirement to the customers with with proposed implementation plan
• Acts as the knowledge expert on the market trend, technology, infrastructure & rules for all stakeholders
• Supports quarterly release enhancement and ensure smooth clients’ implementation
• Acts as focal point for customer issues and works with various teams for a solution

Responsibilities

• Partner with various teams, including account management, business development, products, technology teams, to manage and/or facilitate implementation of any new products/services/mandates
• Oversee Mastercard activities related to the technology design and implementation of issuing & acquiring customer projects, and to ensure the needs of both customers and Mastercard are met
• Grow and manage close partnership with both issuers and acquirers
• Review and provide applicable Mastercard information regarding changes to Mastercard rules, products, mandates, tools and services to acquirers/issuers
• Accountable for customers’ overall operation satisfaction
• Research and deliver solutions for complex problems and responds to inquiries raised by internal and external customers
• Helps identifying customer needs and contributes to the delivery of the solutions

All About You

• Ability to quickly grasp technical concepts and analyze business needs to advise adequate solutions/options to internal or external stakeholders
• Moderate professional experience in financial services, cards, payments or any other related field
• Build and maintain strong and positive working relationships with all functional levels internally & externally
• Project management and implementation skills required; technology and operations related skills desired
• Strong learning agility, written, verbal communication, and problem solving skills
• Preferred education with information technology or bankcard industry experiences

Corporate Security ResponsibilityAll Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.