Practice Optimization Specialist

Conteúdo do emprego

Align Technology is a global medical device company that pioneered the invisible orthodontics market with the introduction of the Invisalign system in 1999. Today, we develop innovative, technology-richproducts such as Invisalign system of clear aligner treatments, the iTero scanner services to help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dentaloptions to their patients.

Job Summary

This individual will assist PDM in assigned territory to execute revenue generating events by working with customers closely. He/she will help to drive the awareness and interest from consumers. He/Shewill help to follow up with new providers for “Why Invisalign” or other events to convert the customer interest to real actions.

Job Description

• Organize the open day by working with PDM and customers to promote Invisalign and generate revenue

o Closely working with sales and customers to understand the need

o In charge of the event agenda/rundown by getting alignment with customers

o Coordinate all the logistic/marketing materials by working with external resources orinternal marketing, clinical support and sales team.

o Be the main contact person to be In charge for the open day on the event day

o Help to consolidate all the questions and follow up with customers afterwards and try to convert the interest consumers to real patients.

• Assist on the staff training if need

o Stand in a supporting role for staff training for agenda design

o Provide valuable input on staff training courses

o Assist on the training delivery if necessary

• Answer the consumers enquiries from current existing promotion channel, such as Line @(this should pass the digital marketer)
• Follow up with new providers after “Why Invisalign” events to get new customers’

engagement

o Coordinate with the sales team for new providers events

o Assist the PDM to understand the needs from the customers and also provide

relevant support with direct supervisor’s instruction

Requirements

• Quick learner, flexible, and creative
• Be able to demonstrate the basic knowledge to the customers or consumers
• Results-oriented with strong follow up ability
• Excellent written and verbal communication skills to diverse customer audiences.
• Strong capabilities to interface effectively with all customer types
• Strong execution in a high performing team

Education

• Background as dental therapist/hygienist and acquired valuable knowledge of the industryand its products is a must
• Orthodontic background is a plus
• BS or BA or equivalent experience.
• Fluency in both Mandarin and English
• Event coordination experience & knowledge is required.