CRM Lead

Conteúdo do emprego

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.
Role:
This role will be to support TWN customer center to achieve high adoption of the C4C CRM tool and use the tool effectively. Make sure that all TWN customer center users are trained in the system and kept informed about changes to the system. Support the Customer Centers in setting up and maintaining sales processes that are supported through the CRM tool.

Responsibilities:

• Be the ambassador of C4C CRM System and its processes within TWN customer center.
• Regular check on system behavior, reporting bugs, interaction with ERP system (SAP)
• Regular check on data quality, data cleansing and corrections to maximize the marketing data usage
• Leads management
• Reporting – prepare CRM reports
• Continuous self-education
• Be responsible for C4C user trainings, coaching and support.
• Work closely with BLM and sales teams on C4C needs
• Manage communication internally on new functionalities, train on any new C4C implementation or functions
• Proactive communication with the CRM global team and other CRM leads worldwide
• Support testing of C4C new releases and upgrades
  
  

Experience requirements:

• Fluency in English is a must,
• Analytical thinking - understand the data importance
• Good level of presentation skills
  
  

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.