NPI Product Engineer

Job content

Do you enjoy being a member of a highly skilled team involved in the most groundbreaking new products our company is developing? Would you like to be a founding member in development and introduction of the newest products that propel the semiconductor industry forward? As a service product engineer in our field office, the selected individual will be involved in effectively engaging to improve KLA’s sophisticated semiconductor electron beam systems, and the service teams which support them and work in a globe-spanning team! Gain a systems-engineering level knowledge of highly sophisticated, groundbreaking systems by working with the product engineering and service teams. Our team deals with systems which include ebeam, electronics, mechanical components, custom software and algorithms and more! We play a large role in assessing products with respect to design for reliability, stability, and serviceability. Participate in the development and testing of system diagnostics and specification validation. We act as a two-way conduit for information transfer between the engineers responsible for crafting our products and field service teams who are responsible for product maintenance and support. We Capture and analyze data from systems’ populations at customer sites to identify sources of detailed issues, including technical, process, and people-based issues. We help develop and detail technical service procedures. We train support personnel such as tech support, customer service engineers, and new product engineers joining the team. We develop new training materials which may include written documents, video tutorials and on-line web based training. We respond to situations where field service engineers have failed to resolve sophisticated system performance problems, by providing written plans of action by e-mail or onsite hands-on assistance worldwide in US, Asia, and Europe. Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations. We take a proactive approach to improving service quality and profitability

Preferred Qualifications

• BSEE/ME/OE (or equivalent) with 5+ years related experience; Graduate degree a plus.
• Must have electronic, electromechanical, high voltage, and vacuum skills in solving problems sophisticated systems issues.
• Strong communications and project leadership skills desired.
• Proven record to service heavy equipment within acceptable ergonomic standards desired. Semiconductor capital equipment support experience preferred.
• Work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Results-oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills.
• Experience with analytical software such as Matlab or JMP is desirable.
• Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.

Minimum Qualifications

• Doctorate (Academic) with at least 2 years of experience OR
• Master’s Level Degree with validated experience OR
• Bachelor’s Degree with proven track record