MDP TSE Engineer III - (E3)

Job content

Key ResponsibilitiesMDP (Metal Deposition Products) Technical Support Engineer (TSE)

• Travel Support Percentage may be up to 40%
• The AGS Technical Support Engineering organization provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE MDP team which provides technical support for MDP, ALD, MPKG and 200mm PVD chambers and systems
• AGS TSE Engineers are globally based. The indicated locations are target locations but qualified candidates from all AMAT regions may be considered for the position.
• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

QualificationsEducation:Bachelor’s DegreeSkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Additional InformationTravel:Relocation Eligible:NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.