Manager - Product Management

Job content

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title And SummaryManager - Product ManagementOverviewMastercard is a technology company in the global payments business, connecting customers, financial institutions, merchants, governments and businesses worldwide and enabling them to use secure and convenient electronic forms of payment.The Global Account Asia Pacific team is looking for a Director, Account Management. This role will be part of a dedicated account team that manage Asia Pacific relationship of one of few Mastercard’s Global Account. The candidate will be responsible for leading all aspects of the Mastercard account development function primarily in South East Asia for consumer portfolios.The successful candidate for this position will have responsibility for driving new revenue for Mastercard by working with the team to link new Mastercard products, solutions and functionality to explicit customer needs as well as ensuring that the customer are a bastion of Mastercard’s strategy. With key internal and external stakeholders across functions and regions / countries, it is essential that the successful candidate can navigate the intricacies of these very different relationships to ensure best outcome for the customer and Mastercard.Role

• Support program management, relationship management for the merchants and all issuers accounts in Taiwan, adhere to the strategic direction of the loyalty solution.
• Manage merchants partnership for new business opportunities and implementation of strategic and tactical plans
• Provide daily management of Loyalty solution programs to ensure delivery of world class service and content
• Work closely with internal stakeholders as well as external vendors and merchants to deliver GTM plan and business results, ensure all deliverables are met, including technical issues, escalation, performance tunning
• Collect feedback from local market from all aspects about Loyalty solution and product delivery and recommend improvement plan to differentiate from competitors
• Support the development of new product and platform innovations, including establishing business requirements and operational and technical development
• Participate in market survey, gather market intelligence, and perform analysis to facilitate product prioritization and business planning
• Partner with regional teams and product team on end to end delivery in line with best practices
• Conduct regular business and campaign analysis and reports to understand insights and propose with recommendations to achieve KPIs
• Manage and maintain program budget and forecasts and monitor the revenue projection goals

All About You

• 10+ years of relevant experience in merchant partnership/ loyalty program/ credit card usage and rewards
• Degree holders in Business Administration, Marketing or related disciplines
• Self motivated and able to work independently
• Experience in managing multiple stakeholders both internally and externally
• Verbal and written communication in both Chinese and English
• Proficient in Excel and PowerPoint for business performance and client presentation
• Team player with passion to drive one team’s success

Corporate Security ResponsibilityResponsibilitiesAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.