MAG Application Scientist

Job content

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. Using Atomic Force Microscopes from Asylum Research, our customers can see how cancer cells respond to new treatments, extend the lifetime and efficiency of renewable energy systems and lithium-ion batteries, and develop the novel materials required for quantum computing.

Application support, Marketing Support and Sales Assist of MAG application scientist (AR/WT/MR):

• To identify and engage with key customer accounts, both current and potential to define current and future analytical requirements.
• To provide strategic technical input into the appraisal process of business opportunities in Taiwan.
• Create and follow up new enquires promptly and efficiently.
• To support the direct sales team and distributors by conducting customer demonstrations of AFM products, providing technical expertise, pre-sales experimental consultation, sales support and customer sample analysis.
• Establishes and maintains a distributor partner training and development program. Adjusts program to meet the needs of distributor partners and market conditions consistent with the long-term goals of the company.
• Carry out customer demonstrations, workshops/ seminars and /or produce applications reports for customers.
• To collaborate and provide technical input to the sales and marketing teams ot assist manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions as well as digital campaigns on social media.
• To manage demonstration and loan stock installed at both customers and distributors ensuring that targets are met for depreciation and utilization.
• Maintain good customer and distributor relationships, providing regular contact and developing self as technical "go to person" within the industry and projecting a professional and competent image of Oxford Instruments and its products at all times.
• Develop new applications and techniques and author technical notes, application notes, and /or scientific journal articles.
• Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings.
• Help continually improve product hardware and software by suggesting new features and by reporting bugs or user interface issues.
• Manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions.
• Participate in training and development activities as required.
• Operate at all times in accordance with health and safety at work legislation.
• To support instruments installation and acceptance test work include acceptance reports based on customer’s requirements.
  

Customer contract:

• Communicate with customers and distributor partners in a timely manner concerning the status of applicaton issues.
• Promote a positive image of Oxford Instruments in all communications with customers and distributors, whether in person, by telephone or in writing.
• Ensure that all visits are properly prepared. This preparation should include liaison with distributors.
• Advice customers on the availability of Oxford Instruments instrumentation related options, upgrades, support contracts, and other service products. Ensure that the customer is kept up to date with latest product information.
  

General:

• Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
• Assist in knowledge transfer by training customers and other company employees when required.
• Maintain awareness of, and minimize where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed.
• Perform work safely at all times, maintaining an up to date knowledge of health & Safety requirements and operating in accordance with health and safety at work legislation.
• Participate in training and development activities as required.
• Understate any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
  

Main working relationships:

• Reports to MAG Taiwan Sales Manager
• Works closely with sales team and management.
• Works closely with customers.
• Works closely with HQ and Regional Marketing Teams.
  

In addition to the above described duties, the post holder may be requested to perform other related duties.

Professional Skills/ Abilities:

• Must have at least 3 years experience of working with AFM and Raman.
• Good understanding of the part applications and methods play in the sales of the AFM and Raman and NMR products.
• Good understanding of customer requirements and how to use equipment to best effect to demonstrate this. Ability to demonstrate AFM and Raman operation is essential.
• Must be prepared and able to travel and stay overseas as required without restriction, subject to normal visa requirements.
• Clean driving license
  

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.