Logistics Analyst

Job content

Duties And Responsibilities

Assist in the management of CSO Taiwan Parts Service & Logistics Operations.

• Liaise with customers on customers’ parts ordering and delivery requirements, issues and escalations
• Coordinate with customers and be able to work with multiple cross-functional departments; for examples, parts order centers, logistics team, repair centers and related vendors
• Liaise with 3rd party logistics (3PL) vendors for warehousing, local distribution, international freight movement of parts to customers
• Manage 3PL warehouse vendors in Taiwan, including:
• KPI management
• SOP review and management ]
• Regular operations review and resolution
• Billing verification
• Handle local compliance matters to ensure compliance to U.S. and Taiwan regulatory policies.
• Assist customers on invoice / billing issues
• Coordinate with customers for customers’ parts repair & return
  

Basic Qualifications, Experience, Skills And Education Background

• Degree in Business, Logistics or related field
• Preferably with 2 years of ordering or logistics management experience
• Proficient in MS Office in particular in MS Excel and Word
• Good customer service skills with high level of business integrity
• Proficient in spoken and written English