System Engineer

작업 내용

Job Summary

Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.

Principal Responsibilities

• Handles end user requests for hardware and software for supported clients.
• Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.
• Updates assigned problem tickets.
• Escalates issues as appropriate.
• Tracks and maintains site documentation, configurations, and maintenance.
• Completes special assignments and project work as needed.
• May contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve certain hardware/software issues.
• Other duties as assigned.
  

Job Level Specifications

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
  

Work Experience

• Typically 3+ years with bachelor’s or equivalent.
  

Education And Certification(s)

• Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be obtained.
  

Distinguishing Characteristics

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.