Service Support Technician

작업 내용

Performs on-site or in-house servicing, repair and/or installation of company product(s).

This job may include any aspect of field/customer support, and is not limited to system hardware and software.

• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.
  

Skill: Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Complexity: Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision: Normally follows established procedures on routine work; requires instructions only on new assignments.

Experience & Education: Associates degree or equivalent experience preferred. Requires a minimum of 1-2 years of related experience.