Sales Operations Analyst

작업 내용

About Our Group

Seagate Technology Co., Ltd. is a leading manufacturer of technologies and products that provide access to and manage information in the computer industry. The company’s principal products are Hard Disk Drives (HDD) and had added in recent years, Solid State Drives (SSD), Enterprise Storage Systems in the product portfolio, Seagate’ Customers spread across the globe including OEM, Retail/Consumer and Distribution business.

Seagate is California USA based multi-national company, the open position is located in Taipei City, Taiwan.

Perform The Following Tasks

About the role - you will:

Forecast Management

• Analyze and manage Customers’ forecast demand to align with Company quarterly and annually Sales target
• Regular engagement with Customers to understand business environment and factors that drive demand fluctuations and make necessary adjustments to current quarter and out-quarters forecast projection
• Working alongside Sales Team to close revenue gaps, and to promote sales opportunities for overall Company revenue and share growth
  

Supply Management and Order Fulfillment

• Drive supply plan to meet Customers weekly, monthly and quarterly target demand. Mitigate all supply related risk with internal functional teams to avoid any Customer’s escalation
• Manage Customers’ backlog to match forecast and execute shipment deliveries per agreed terms and conditions. Collaborate with other functional teams to address all potential supply constraints in order to meet timely delivery commits
  

Sales Operation Excellence & Total Customer Experience

• Maintain high level of Customers engagement to understand business dynamics and to improve overall Sales Operation metrics which includes Forecast Accuracy and Forecast Churn.
• Collaboration with all internal functional teams at all levels to achieve Total Customer Experience which translates to Customer’s scorecard measurements.
• Actively participate in both external/internal projects or initiatives to drive process improvements and increase operational efficiencies.
  

About You

• Comprehensive analytical and problem-solving skills
• Excellent team worker and ability to collaborate with multi-functional teams
• Self-initiative and passion for learning and self-development skills
• Good time management in setting work priorities to meet multiple deadlines
• Ability to adapt to fast operational changes and results-driven tasks
• Strong aptitude in learning and using multiple internal Systems/Tools
  

Your Experience Includes

• Experience in hardware demand forecast & supply planning, sales operation, order-fulfillment related functions in a multi-sites/regions business environment
• Work experience in customer service, logistic management, business planning, project management can be considered
  

Location:

Location: Taipei, Taiwan

Travel: None