RMA Processor (Return Merchandise Authorization) - APAC & EMEA

작업 내용

NZXT is a rapidly growing company made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. We are a team of creative, motivated and results-oriented people who love what we do and are dedicated to making it easy, fun and rewarding for our audience to play games. We are a founder-led organization that has not lost any of our entrepreneurial, scrappy roots. This is an exciting time to join NZXT as we are poised for significant global expansion and growth.

CULTURE & VALUES

At NZXT, We Believe In The Importance Of Design Thinking And The Power Of Serving Community, And Our Values Spring From Those Two Core Ideas

Every Voice Matters Win Together

Keep It Simple Give A Shit

Build Scalable Systems Commit To Quality

Learn And Grow Do What You Say

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

Responsibilities

• Manage RMA orders, refunds and shipments.
• Manage daily backlog and work with manufacture and across all HUBs on RMA receipt discrepancy resolution.
• Effectively communicate and execute NZXT Limited Warranty Policy
• Assess customer needs and offer clients technical support.
• Promote and maintain positive customer relations.
• Respond to customer inquiries for RMA numbers, return authorization, repair and refurbishment costs and lead time.
• Schedule returns for processing in production work centers.
• Must be detail oriented and have good organizational skills.
• Interface with all levels of personnel throughout the company.
  

Experience & Qualification

• Minimum of two (2) years customer service experience in a custom manufacturing environment.
• RMA experience with knowledge of purchase order and RMA processes.
• Have a general understanding of credit and debit memo processes.
• Excellent written and oral communication skills.
• Fluent in both Mandarin and English
• Ability to coordinate multiple tasks concurrently.
• Coordinate with others on material management and return process procedures
• Excellent telephone demeanor. Strong working knowledge of MRP/ERP, Word, and Excel.