Product Specialist

작업 내용

The Role

• Work closely with accont team to generate/execute strategy to achieve budget. This includes executing NPI initiatives as laid out by Division Product Manager, customising product technical presentation, recommend the right product solution by applications for better reliability/performance to ensure customer satisfaction and to limit exposure to undue failures & subsequent warranty claims.
• Be part of the Product Management peer group. Work closely with Division Product Management to ensure availability and readiness of materials such as generic presentation materials, market share, installation database, product capability, product limitation, product variants, performance specifications, applications suitability, CoO spreadsheet, instruction manual, maintenance requirements, PM intervals, consumables requirements, information on other beta-site or L&E trials, issues, etc.
• Champion Edwards product by defending and promoting product technology and its integrity. Convince customers to implement Edwards solutions in field process and applications related issues.
• Coordinate new product Beta Site Evaluation to ensure successful qualification and enhance product reliability. Will involve co-ordinating activities with customer, defining experimental parameters and data acquisition, managing project reviews, and providing input towards product modification and improvement of new standard product.
• Establish strong professional relationships and a high degree of credibility with customers by providing advice and solutions to their problems and by supporting meaningful technical partnerships with various key customers.
• Deliver technical presentation to customers, particularly on details of product improvements in design, technology, applications, and safety. This should be presented as enhanced solutions and value-added services from Edwards.
• Contribute towards providing data on the effective operation of Edwards’ products in a given application such that a single comprehensive source of company technical knowledge may be created on a master database in order that this database can be used as a basis for making commercial decisions.
• Coordinate and participate in solving difficult product issue problems. Includes undertaking field works, as necessary, to investigate customer application issues in order that acceptable solutions can be evolved, using a scientific approach with an emphasis on fundamental understanding.
• Crisis management of product & applications related issues that threaten Edwards positions. Lead local customer interface and champion Edwards products by defending product integrity thru’ customised presentations.
• Provide consultant advice for continuous product improvement on customer sites e.g. assess and modify PM work for product set-up to enhance product reliability and customer satisfaction. Includes resolving technical and applications issues with OEM so as to enhance opportunities for Edwards products.
• Support the Field Service function by providing training and guidance in developing a systematic trouble-shooting approach when solving difficult applications problems.
• Becomes familiar with and practices all safety procedures. Seeks clarification or additional information when required. Strictly adheres to requirements for PPE and all safety rules.
  

What we except of you?

• Master or Degree in a Science or Engineering disciplineis is preferred
• A minimum of 5 years’ experience in the semiconductor industry, with sound knowledge and experience of dry pumps.
• Proven ability in Sales or sales support role with experience in managing product knowledge and technical information and to organise, write and present effective Applications Specific material.
• Good inter-personal and communication skills to build sound relationship with the Product Division and the customers.
• Strong presentation and influencing skills, both verbal and written.
• Maintains intellectual property awareness.
• Ability to work under pressure, provide support to sales and customers.
• Good appreciation of major OEM process tools and competitor’s product.
• Generate products strategies by working with PD, RBM and sales team.
  

Passionate people create exceptional things

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.