New Account & Fraud Specialist

작업 내용

New Accounts

• To process New Accounts application to follow through the NAs Desk Instruction guideline and comply with regulation required and policy required when receiving or pre-screening for editing all related coding and review all supporting documentation
  
• To process and ensure New Accounts comply with regulation required and policy required when POB process and accuracy updated in system
  
• To process and ensure application forms and media filing correctly and keep confidential and comply with regulation required.
  
• Response for handling Inbound / Outbound calls and follow up the action taken
  
• Other duties as assigned by Leader
  

Fraud function

• The Fraud APS will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer.
  
• The Account Protection Specialist will be responsible for investigating allegations of fraud, counselling fraud victims and/or possible fraud victims, performing identity restoration duties, and victim case management
  

• With 1-2 years of customer service experience
• A college diploma or above
• Good reading and writing in English
• Good phone manner and service attitude
• Be Punctual and responsible
• Action plan taken upon management’s advice
• Problem solving skill
• Well communication
• PC skills, ie, Microsoft Word, Excel, Powerpoint
• General commercial/banking or credit card industry knowledge
• Honest, patient, responsive and with good integrated personality
• Must have strong time management skills and the ability to work under pressure

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.