Field Service Support Engineer

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Company Overview

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We’re building integrated technologies that help protect people, property and places. We’re connecting public safety agencies and enterprises - enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.

Department Overview

International Services & Software

Our Department is providing technical support for the delivery of a major mission-critical operations system in the development and implementation of customer applications and company products for the customer’s best performance and success.

Job Description

Provide customer technical support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, maintenance, service, and repair of complex Motorola’s both TETRA, ASTRO and LMR equipment and radio systems.

Co-work with 3rd party equipment suppliers or software providers to perform system integration and troubleshooting on inter-system application issues. Support the backend Technical Support Center or Product group to support Customer on any system or product technical issues.

Instructs customers in the operation and maintenance of the system, checks out and approves operational quality of system equipment. Serve as company liaison with customer on administrative and technical matters for assigned project works.

Maintaining good relationships with customers, understand their need and provide professional service to customer.

• In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.
• You will be working in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems. In this role, you are expected to ensure service level and operational key performance measures are met on an ongoing basis.
• The successful candidate should have a ‘can do’ attitude and be able to think on their feet.
• You will gain experience managing legacy and innovative new system solutions, applications and processes. As a graduate, you will be given the opportunity to learn and develop new skills including access to labs and testing facilities.
• You will be encouraged to work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field and a variety of career paths.
• Your responsibility and expectation included, but not limited to:
• Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality
• Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary
• Interact with a wide range of technical and non-technical stakeholders
• Support existing systems and networks (servers, firewall, routers & switches)
• Software installations (base stations, servers, radios, other devices in systems)
• Work on network devices (remote/onsite) and assist with network designs
• Be coached and mentored by senior engineers
  

Basic Requirements

• Degree in Computer/ IT / Electronics / Engineering or relevant discipline
• Network, IT and Virtual Machine background are preferred
• Good interpersonal and communication skill
• Good command of verbal and written English
• Think different, Move fast
  
  

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes