Field Service Engineer

작업 내용

Given our significant growth across the residential and commercial solar sectors, SolarEdge is now looking to engage a full time Field Service Engineer in our Taiwan office to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.

What will you be doing?

• Resolve issues over the phone with qualified personnel when on site;
• Replace or assist in replacing SolarEdge products at field;
• Propose alternative system designs to achieve better functionality of the system;
• Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
• Assist in commissioning of residential or commercial Solar Systems;
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
• Manage the monitoring database of customer installations
• Run training sessions with SolarEdge customers
• Advise customers concerning equipment operation, maintenance, or programming;
• Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
• Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
  

Requirements

• Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
• 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
• Valid driver license
• Travelling to sites within Taiwan, but also international travel may be required
• Self-contained and self-organized working style
• Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
• Self-starter and quick learner
• Customer oriented with excellent communication skills
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
• Excellent interpersonal verbal and written communication skills.
• Fluent in English and local language – both written and spoken
• Ability to multitask in a very fast-paced environment
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.