Field Application Engineer (Working location: San Jose, California)

작업 내용

*This position need to train in Kaohsiung City, Taiwan for 3~6 months first.

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TAIFLEX Scientific Co., Ltd. was established in 1997.

We focus on the research and development of 5G material technology by providing customers with the most reliable advanced soft board material products（FCCL、CVL、B/S、FR、MIA）and innovative application services.

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￭Working location: San Jose, California

￭Responsible for exception analysis and troubleshooting at customer site.

￭Provide and execute the improvements of product for customers.

￭Identify customer’s technical problems and able to provide a wide variety of solutions.

￭Assist new product business development, including coordinate with departments and customer in order to meet customers’ requirements.

￭Provide the follow-up technical support and acceptance test for customers after new production introduction.

￭Need regular contacts (face-to-face) with customers and deliver the training lessons for new product.

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￭ Bachelor’s degree in chemical engineering, science engineering or related field.

￭ 4-year experiences in customer facing technical support.

￭ Fluency in English communication (TOEIC >700).

￭ Professional in Mandarin.

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工作內容

￭客訴處理：客戶端異常分析與問題確認、提出改善計劃方案並執行、客訴報告撰寫。

￭技術會議討論：客訴問題層別確認、提出改善計劃方案與執行相關問題討論。

￭產品送樣與客戶製程驗證：產品問題客戶端製程跟線確認、客戶端新製程導入材料搭配、確認產品運用到客戶端產品上之性能確認與試作。

￭客戶技術拜訪、討論(配合業務性之拜訪)與產品特性驗証：會同研發或技術針對客戶端應用性進行確認、產品運性確認與了解、新產品導入教育訓練。

￭技服報告與專案資料庫管理：客訴分類整理及歸納建檔。