English Medical Consultant(ID: 537456)

작업 내용

• Active intake monitoring of all communication channels (phone, email, fax etc.). Accurate response for consumer and healthcare providers’ inquiry in English.
• Record every case in the system and accurately classify the cases.
• According to the workflow, submit the case to related unit, track it and co-ordinate with different departments to ensure the case is completed on time.
• Documentation and prepare daily/weekly report.
• Join related training and KPI assessment, familiar with product and medical devices and improve medical expertise.
• Complete other assignments from reporting manager.
• Work in the client’s office in Taipei. According to the project requirement, can accept shifts on weekends and holiday.