English Courses Consultant (XinYi Branch)

작업 내용

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The main duty of an English Courses Consultant is to secure excellent sales results and to provide a high-quality of customer service.

The Consultant will be expected to act as a British Council ambassador and provide top quality services to all customers, meeting all Key Performance Indicators (KPIs) and enabling the Council to meet its sales and customer management targets.

Main Accountabilities But Not Limited To The Following

Sales

• Meet and exceed all sales targets and KPIs as set out by the organisation.
• Single Point of Contact (SPOC) for prospects.
• Guide prospects through the journey from first enquiry to final sale, and to maximise opportunities for cross selling and to be accountable for monthly sales targets.
  
  

Customer liaison and follow up

• Follow up with customers post consultations and/or placement tests but who did not register with the purpose of offering them alternative solutions and/or persuading them to register.
  
  

Customer Service

• As part of the wider Sales and Customer Services team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre.
  
  

Product Knowledge

• Acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times.
  
  

Offer Knowledge

• Acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times. Liaison and training via sales and business managers will be required. A proactive approach, including input and feedback from frontline customer experience, is expected.
  
  

Database Management & Record Keeping

• Maintain and update all databases and reports in a timely and accurate manner.
  
  

Sales & Marketing Support

• Provide participate and/or provide sales support for all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.
  
  

Finance

• You may be required to keep and submit accurate daily revenue records to Finance on a regular basis.
  
  

Administration

• Ensure British Council policies and procedures are followed in terms of the finance function; HR function; Equal Opportunity & Diversity; and Child Protection.
• Ensure CRM database records are maintained accurately and on time.
• Manage information created and received in compliance with the British Council’s information
  
  

Other duties

• Comply with the Standard Operating Procedures (SOP) as per the job requirement.
• Any other duties in support of the team’s operation, as designated by Line Manager.
• Attendance at regular professional development, training and skills programmes as required.
• Full engagement with the performance management programme.
  
  

Equality, Diversity and Inclusion

• Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council’s Equality, Diversity and Inclusion policy and standards in carrying out all internal and external duties.
  
  

Personal and professional development

• Demonstrate commitment to reflective practice, professional and organisational development objectives, taking advantage of opportunities to enhance qualifications and or gain/share knowledge.
• Make a positive contribution to team meetings and give suggestions to management for improving Sales/Customer Management practices and procedures based on customer feedback.
  
  

Benefits

• Enjoy 24 days of annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays
• Sales target incentive
• Chinese New Year Bonus
• Statutory benefits
• Professional development opportunities
  
  

Requirements

• Good written and oral communication skills in English and Chinese
• University degree in any discipline
  
  

Minimum/essential

Role specific knowledge and experience:

• Previous experience of working in sales, preferably in the services industry
  
  

Desirable

• Proficiency in a second language preferred. Knowledge of SAP & CRM
  
  

Role Specific Skills

• Attention to detail
• Strong organisational skills
• Able to work independently
• Work experience in sales, preferably in the services industry
• Effective sales techniques and competent IT skills.
• Effective communication and engagement with children and their families.
  
  

Further Information

Pay Band – 4 (basic salary + sales incentive, depending on qualification and experience, negotiable)

Contract Type – Indefinite

Location – XinYi Branch, Taipei, Taiwan

Other Requirements

– As we cannot sponsor work passes, applicants must already have the right to live and work in Taiwan.

– The successful candidate will work a 5-day week which includes evenings, Saturday and/or Sunday.

Closing Date – 26 December 2023 - 23:59 Singapore Time (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.