Desktop Support Specialist

작업 내용

Company Overview And Values
Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a values-driven culture and our employees rally around our core PACE values:

People
Accountability
Creativity
Excellence
The Role
At Entegris, the Desktop Support Specialist will focus on supporting our organizations computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.

In this role you will

• Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.
• Provide technical expertise in the installation and maintenance of hardware and systems software.
• Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.
• Identify and action trends by monitoring and analyzing incoming inquiries.
• Collaborate with Business, Service Desk, IT Security, IT learning, and Engineer’s stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.
• Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics.
• Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team
• Provide and contribute to end user training in person and formal video or documentation.
• Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions.
• Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets.
• Interface with third-party support and PC equipment vendors as necessary.
• Occasional travel may be required.
  
  

Traits we believe make a strong candidate

• Bachelor’s Degree or above in Computer Engineering or similar field
• Moderate in English and Fluency in Mandarin Chinese
• Prior Desktop support experience preferred
• Familiarity with ITIL practices such as Incident, Request, and Knowledge Management
• Good communication skill
• Experience working in a multinational support environment, following clearly defined
  
  

policies and procedure

• Ability to troubleshoot and diagnose PC hardware and software problems, using self
  
  

research techniques and creativity

• Strong interpersonal and team skills
• Extensive knowledge of Office 365 applications and Azure Portal
• General understanding of network systems
• Conduct support tasks remotely
  
  

Your success will be measured by

• People and Teamwork
• Accountability, Integrity and Trust
• Creativity and Innovation
• Dedication to Excellence
  
  

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.