Customer Service Team Lead 客服儲備幹部/客服主管

작업 내용

Job Purpose:

We are looking for an experienced senior customer service officer to join us to lead our service operation. He/She will need to manage the service operation and provide support and guidance to the customer service team.

Key duties and responsibilities:

-Have excellent English listening, speaking, writing and reading(TOEIC ​750+)

-Basic computer operation and good at Microsoft Office

-Provide excellent customer service to customers via phone, email, or other communication channels

-Provide training and mentoring to new team members, as needed

-Maintain accurate records of customers interactions and transactions

-At least 2 years of relevant professional customer service experience.