Associate III - Workplace Management

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Role Proficiency

Job Description

Independently provide administrative support and implement the various Workplace Management initiatives and actions as per the given guidelines.

Outcomes

• Part of a team and an individual contributor to a subsystem (Seat Allocation Facility Management Access/ID control Security System Transportation Stores) and works under supervision.
• To maintain database and other relevant information
• Be available on phone to answer important queries and ensure resolution
• Monitors and conducts security briefings and security education programs. Investigates or oversees the investigation of losses and security violations and recommends corrective action.
• Assists in the management of the physical security of operating facilities equipment and documentation.
• Manage schedule track and report the status of facilities
• Plan schedule and coordinate facilities support requirements
• Plan job/work order priorities and resource requirements; perform quality assurance functionsPerform other duties as assigned or requested
• Handling Client Visits
• Handling Central Excise / STPI / SEZ
• Handling Business Continuity & Disaster Recovery Strategies and Solutions
  

Measures Of Outcomes

• Accuracy and speed of query resolution
• Efficiency in implementing various initiatives
• Correctness of data and records maintained
• Customer satisfaction
• Accuracy of reporting and MIS
  

Outputs Expected

Workplace Management Support:

• Maintain and update database and other information of employees of assigned account
• Resolve / address queries of employees on day to day basis
• Implement the various Workplace Management initiatives and actions as per the given guidelines
• Implementation of established policies and procedures
• Responsible for one or more components of the large execution plan / project and execute the same within timelines
• Properly operate and maintain the facility with a focus and occupant safety administration deliverables location function/aesthetics and continued readiness
• Schedule and monitor the necessary maintenance and repair programs pertaining to the operations of the company
• Maintain property and facilities following corporate standards facilities budgets cost and quality guidelines using a facility work order management system.
• Coordinate day-to-day facilities operational needs and requests in and around the office
• Maintains storage facilities to assure they are organized
• Focuses on potential project issues to prioritize; resources timing quality scope and risk
• Participate in operational management by supporting facility projects and improvements such as repairs and modifications
• Effectively and efficiently manage the operations budget and expenditures
• Identify places to improve performance policies and programs
• Assist with set-up and break down for organizational events and activities
• Coordinate day-to-day facilities operational needs and requests in and around the office
• Perform general maintenance and repair tasks in a variety of areas and as assigned by the Facilities Manager and Director of Operations in accordance with all applicable codes and regulations
• Work with Facilities team to plan setup and breakdown for special events
• Provide coverage for front desk and security when necessary
• Provide continual evaluation of processes and procedures
• Responsible for suggesting methods to improve area operations efficiencies and service to internal clients
• Establish and maintain strong partnerships with various internal working groups and internal company departmental contacts
• Support the on-boarding process for employees such as creating access and security badges
• Lead project activities and handling the complete cycle of the project management entailing requirement gathering and final execution of projects
• Review and monitor the status and progress to ensure continuous on-target completion
• Review utilities consumption and strive to minimize costs
• Build relationships and channels of communications to influence key facilities decisions
• Ensure space and operational planning and management
• Maintain all records related to the performance of facility management operations
• Be available on phone to answer important queries
• Maintain a clean and orderly work area
• Complete tasks as directed by manufacturing schedules and within standard times
• Accept and coordinate deliveries
• Provide quality control for field surveys data input and report output
• Oversee and monitor all facilities record keeping
• Support Real Estate team on various projects
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards
• Drive and implement real estate projects based on business needs
• Scheduling month account level meetings with account teams and tracking the concerns to closure Conduct on-going audits of all aspects of facilities operations
• Conduct business reviews with service providers
  

Skill Examples

• Excellent verbal and written communication skills.
• Ability to quickly learn aspects of organization policies and processes
• Orientation towards team success and cooperation
• Orientation towards achievement of team and organizational goals
• Ability to adapt to different environments and situations as the need arises.
• Ability to interact with employees tactfully.
• Ability to handle multiple demands to set priorities and meet timelines and have strong attention to detail
• Strong work ethic dependability and strong professional demeanour
• Ability to lead and organize cross-functional teams
• Analytical bent of mind
  

Knowledge Examples

Knowledge Examples

• Must have knowledge on the Business and functional aspects of the processes being implemented
• Systems perspective when implementing new programs and processes.
• Conversant with the Microsoft Office Suite (especially MS Excel and Word)
  

Additional Comments

None