Account Technical Assistant Manager

작업 내용

• Serves as the customer’s primary technical point of contact and ensures their overall satisfaction with the products, services, and technical support provided by Corning Customer issue resolution.
• Identify and define problem clearly to differentiate facts from opinions.
• Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results.
• Identify customer returned issues and clarify the responsibility for approval of compensation.
• Resolve, clarify and suggest disposition of returns for manufacturing and quality action.
• Set up priority, track and follow-up until the issues are resolved.
• Present customer issues to Corning internal Engineering and Quality review; report Corning investigations to customer MFG and Quality Corning’s product and value delivery.
• Identify overall / product trend / technology trend / needs in glass with customers.
• Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns.
• Develop and document through understanding of customers’ processes from a product design development and manufacturing perspective.
• Lead model design in qualification process at customer side.
• Work with Product Engineer for model analysis and rational spec setting.
• Find out engineering technical support resources and develop communication channels between Corning and assigned customers.
• Coordinate customer quality & technical audit and customer visit.
• Join customer and Corning resources to achieve MFG joint project target Customer relationship engagement and network establishment.
• Establish strong linkage with customers and account managers to align with account strategy.
• Build strong multi-level relationships with key persons on customer side.
  

• Bachelor’s Degree – Engineering or other Technical.
• 3-5 years in TFT-LCD or related industry.
  

• Ability to work at the intersection of project and functional group.
• Strong technical / analytical skills, detail oriented.
• Strong teamwork oriented.
• Communication and engagement skills for maintaining customer relationships.
• Fluency in the English language.
• Domestic travel and flexible working time.