XP8 Hardware Service Manager

仕事内容

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,600 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM, an inclusive workplace

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

Key Responsibilities

• Demonstrate leadership, strategy, processes and programs for the field services operations function.
• Prioritize services resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction.
• Leverage internal relationships to enhance business performance and customer experiences.
• In partnership with business units and sales, help drive business results across businesses and regions.
• Own financial and operational KPIs related to service efficiency, including servicing cost and utilization.
• Fosters strong customer relationships by developing and implementing processes and tools which help establish solid relationships and surpassing customer expectations on service delivery.
  
  

Experience / Requirements

• Have more than15 years of solid experience in semiconductor / capital equipment industry.
• Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Demonstrate ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Possess creative problem solving skills including negotiation and conflict resolution skills.
• Demonstrated operational excellence, including financial and business analysis skills
  
  

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Be part of our exciting future and join our team today!