Technical Writer

仕事内容

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in a highly technical field, such as HVAC /Mechanical Engineering/Electrical Engineering/Thermal. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative methods for improvement.

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.

Required skills and qualifications

• Five or more years of experience as an effective technical writer.
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content.
• Background prefer in refrigeration HVAC /Mechanical Engineering/Electrical Engineering/Thermal/PC Systems or related technical disciplines.
• Proficiency in English in both reading and writing.