Supervisor, Taiwan Service SSOC

仕事内容

Job title: Supervisor Sales & Service Operations

Location: Taiwan Hsinchu

The Service SSOC Team provides customer facing support to the field engineering team and customers, providing professional commercial excellence to all internal and external customers in a high-volume environment.

Responsibilities And Deliverables Include

• Direct responsibility for the daily operation of the Taiwan Service SSOC team, acting as an advisor to subordinate(s) to meet schedules and/or resolves problems.
• Maintains professionalism in working relationships with team, customers and others within the company.
• Effectively supervise staff, assign specific duties, and create a constructive and cooperative working relationship between the Service SSOC teams as well as other cross functional groups.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function. Is continuous looking for standardizing, improving, optimization and efficiency in service SSOC operation.
• Responsible for outcomes of team against KPI performance and metrics. Such as on time quoting, Invoice accuracy and service contract renew.
• Manages the selection, hiring and training of new hires, as well as any additional training for current team.
• Role model for newer team members in how to communicate well in all situations.
• Ensure and safeguard compliance with Legal/Export Control regulations and SOX Compliance as per audit guidelines.
• Issues quotes for parts sales as requested by customers and field service engineers. Accurately process high volumes of part orders and service requests.
• Other duties as assigned.
  

The Requirements

The successful candidate will possess the following combination of education and experience:

Typically requires a University degree and 3-5 years of relevant experience (or an equivalent combination of experience and education) in a similar sales and service environment including demonstrated success in supervising/managing a team of 5-7 employees.

• Management experience required. Demonstrates strong leadership qualities, and models good behaviors for direct reports and other employees.
• Requires outstanding problem solving, follow-through, attention to detail and organizational skills. Ability to work on problems of a moderate scope where analysis of situations or data require a review of a variety of factors. Use judgment within defined procedures to determine appropriate action. Authority is to act within defined policies and practices.
• Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
• Moderate excel, word, and access database skills.
• Must have a professional working proficiency in English.
• Ability to work with a global team, respecting different cultures from all regions.
• Extensive QAD knowledge and/or CRM and Booking process experience is highly desirable.