Sr Engineer, Customer Quality

仕事内容

Your Job

• GCQ team matrix communication to different location, ensure every location SCH / GCQ know about same or similar quality issue, avoid goods escape to customers. Check with other CMs whether with similar issue, by series or PN, reduce risk of re-happen.
• Early involve NPI project and trial run, provide suggestion and solution when onsite study.

Our Team

• Drive sense of urgency and adapt our zero defects mentality to continuously improve our service and quality.
• Proactively bring the voice of customers and their expectation to the heart of the organization.
• Proactively drive cost reduction by economic thinking, multi-functional skills, knowledge, and data analysis capability.
• Enhance communication and collaboration with customers and stakeholders to build the trust and long-term reliable relationship.
• Commit lifelong learning to stay up to date to realize our exceptional potential to serve strategic business needs.

What You Will Do

• 1.

Established a matric action team. Immediately support to customers’ quality issue as a priority.Collect VOC from customer, deliver correct information to Molex manufacturing plants and drive appropriate actions to enhance customer satisfaction.Monthly reflect quality performance by analysis data, to Molex manufacturing division for systemic improvement.Notice to supplier chain hubs, keeping checking all goods cosmetic or specific check points to meet requirement.Keep increase technical knowledge through onsite training in different plants, provide effective supporting & training to customers.Coordinating customer audit. Pre-audit to manufacturing plant to let the customer audit more valuable and efficiency.Perform other related duties as assigned by management.Who You Are (Basic Qualifications)

• EDUCATION:

REQUIRED:Bachelor’s degree in Industrial Engineering Related, Electrical and Electronic Engineering Related, Engineering DisciplinePREFERRED:Master’s degreeWORK EXPERIENCE:REQUIRED:10+ years of working experience in a manufacturing quality or design quality environment.5+ years in handling for customer complaint.PREFERRED:Experience in flexible PCB or PCB related industryWhat Will Put You Ahead

• SKILLS & ABILITIES:

REQUIRED:

• With good skill for problem solving. (8D, FTA, QC 7 tools, etc.)
• Have good strategic, logical, and risk-based thinking.
• Professional integrity, respect, teamwork spirit and capable to work independently.
• Strong accountability and sense of urgency. Willingness to take challenges and enthusiasm under pressure.
• Good inter departmental coordination ability, communication skills, verbal skills in a clear and concise manner.
• Fluent in English speaking and writing.
• Certificate of CQE, CQT or related training.

PREFERRED:

• TOEIC Certificate.
• GB certificate.
• Experience in supplier quality management.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We AreAt Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.