Senior/ Customer Quality Engineer

仕事内容

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Objective

To support Customers and Sales to resolve all quality complaints, issues & requests. Be part of the customer account management team to improve customer relationship and grow business. Be the quality bridge between customers and Pall manufacturing plants.

Job Description

Customer Complaints Management

• Lead and coordinate customer quality complaint resolution with manufacturing plant.
• Direct interface to customer to retrieve accurate complaint information.
• Arrange samples for manufacturing plant analysis.
• Register complaints in Pilgrim, track and closure.
• Review CAPA from manufacturing plant to determine the robustness and to define customer acceptable CAPA.
• Review 8D from manufacturing plant. Customize customer version of 8D (in local language if needed) report.
• Understand & filter sensitive and IP related information.
• Present 8D report directly to customers.
• Ensure closure of complaints.
  

Customer Product Enquires

• Direct interface to customer to retrieve accurate information and to provide appropriate responses.
• Provide speedy responses to customers based on his/ her knowledge about the manufacturing.
• If needed, arrange samples to manufacturing plants or SLS for analysis.
• Provide responses or presentation directly to customers (face to face if needed).
  

Customer QMS requests, survey, self-assessment

• Coordinate with the manufacturing site to provide proper responses to customer survey or self-assessment.
  

E.H.S request and survey

• Work with manufacturing plants and Corporate E.H.S & Legal Team to provide declarations or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH & EPA.
  

Change Control Notification

• Understand the changes from the manufacturing site or project owner.
• Work with Sales Team to customize a suitable customer notification package or White Paper.
  

Requirements

• Minimum Bachelor’s degree in Engineering with 5 years of relevant working experience in manufacturing with minimum 3 years quality experience.
• Understand high volume manufacturing environment and experience in Microelectronics or Semiconductor industry is preferred.
• Knowledge of ISO 9001 standard and certified QMS auditor will be an advantage.
• Customer quality or manufacturing quality experience is an added advantage.
• Good knowledge and ability to deploy statistical tools (SPC, MSA, Pareto, ANOVA etc.) and quality tools (FMEA, Cause and Effect Diagram, 8D etc.).
• Proficient in software such as PowerPoint, Excel, Minitab, etc.
  

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.