RD Center_Senior Technical Service Engineer

仕事内容

[職務說明]

■ This position will be expatriate for Innodisk US Branch Office.

■ Provide technical support and services to US customers - Troubleshoot and resolve technical requests via phone, email or on-site support.

■ Set up test environment to align with customer’s behavior and coordinate with HW, FW and SW RD engineers to solve the problem.

■ Present the product roadmap and provide technical training to customers or distributors.

■ Update the FAQs & SOP from time to time based on the requests received from customers.

■ Create the lesson learn case to share with Global TSE.

■ Collect customers’ feedback and suggestions for US PM/HQ member to enhance the product quality.

■ TOEIC score requirement is 800 or above.

[其他條件]

■ 熟悉DOS及Windows系列、Linux系列等作業系統操作、安裝與應用

■ 熟悉烙鐵、示波器操作

■ Bachelor’s degree or above, major in EE or CS is better.

■ Basic understanding of x86 architecture in PC products - CPU/Motherboard/Memory/Storage

■ Excellent reading and writing skill in English.

■ Positive thinking, proactive and strong in execution.

■ Good at teamwork and communication.

■ Experienced on the oscilloscope and soldering skill is bonus.

■ Experienced on the Pre-Sales skill is bonus.