RD Center_Senior Technical Service Engineer
見る: 116
更新日: 05-11-2024
場所: Xizhi District New Taipei City
レベル: Entry level
ジョブタイプ: Full-time
仕事内容
[職務說明]
■ This position will be expatriate for Innodisk US Branch Office.
■ Provide technical support and services to US customers - Troubleshoot and resolve technical requests via phone, email or on-site support.
■ Set up test environment to align with customer’s behavior and coordinate with HW, FW and SW RD engineers to solve the problem.
■ Present the product roadmap and provide technical training to customers or distributors.
■ Update the FAQs & SOP from time to time based on the requests received from customers.
■ Create the lesson learn case to share with Global TSE.
■ Collect customers’ feedback and suggestions for US PM/HQ member to enhance the product quality.
■ TOEIC score requirement is 800 or above.
[其他條件]
■ 熟悉DOS及Windows系列、Linux系列等作業系統操作、安裝與應用
■ 熟悉烙鐵、示波器操作
■ Bachelor’s degree or above, major in EE or CS is better.
■ Basic understanding of x86 architecture in PC products - CPU/Motherboard/Memory/Storage
■ Excellent reading and writing skill in English.
■ Positive thinking, proactive and strong in execution.
■ Good at teamwork and communication.
■ Experienced on the oscilloscope and soldering skill is bonus.
■ Experienced on the Pre-Sales skill is bonus.
締切: 20-12-2024
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