QA Account Engineer

仕事内容

• Customer feedback and complaints handling through production record investigation.
• Facilitate root cause identification, corrective action, preventive action delivery and validate the effectiveness.
• Risky lot from customer feedback and internal event management to reduce customer impact.
• Track delivered corrective action a preventive action implementation and conduct regular audit.
• Leading project to meet customer satisfaction.
• Monitor line to line variation and deliver opportunity based on the understanding for customer process.
• Conduct JE (joint experiment) to define customer process need and drive product specification to meet customer satisfaction.
• Arrange customer visit and facilitate plant resource to have workshop with customers.
• Off-load product CAR investigation and product shipment control for experiment lots." - Project involved with "
• Plant vital project (6-sigma)
• Department project (a-DMAIC, DESGN, LEAN, etc)"
  

• B.S or above degree in Engineering or math/statistic relative major
• At least 1 year working experience about QA."
  

• Well computer skill in PowerPoint, Excel, Power BI.
• Excellent communication skill in cross-department project or cooperation.
• Statistic tool: Minitab/SAS/SPSS, etc.
• Problem solving skill and methodology, such as KT.
• Strongly in data analysis/ Statistical using skill are prefer, such as SPC, QC Story and Quality relative tools
• Good personality, willing to take challenge
• Good communication, coordination and negotiation skill.
• Logical thinking and data oriented.
• Fluent English in speaking, writing and reading (TOEIC >650).
• Certified Quality Engineer (CQE) is a plus."