Help Desk Specialist

仕事内容

We are looking for a Help Desk Specialist (Network & Infrastructure Engineer) to focus on the lab equipment management and operation. Co-work with engineers for client’s next generation of Server Lab support.

Responsibilities

• Network administrators are responsible for making sure that computer hardware and network infrastructure related to an organization’s data network are effectively maintained.
• Support the setup, configuring, documenting, and maintaining virtual machine environments
• Build and maintain scripts and tools to automate the configuration and usability of the lab.
• Provide support in troubleshooting lab and network outages and issues
• Address lab users Helpdesk tickets in a timely matter as per Service Level Agreements.

Qualifications

Essential Qualifications:

• Minimum BS in Electrical or Mechanical or Computer or other engineering field.
• 3+ years of experience on HW lab management.
• Network Monitoring and Analysis, network test equipment.
• Installation and maintenance of network cabling and switches.
• Knowledge of firewalls, complex networks, routing.
• Knowledge of and experience with a Local Area Network (LAN), Wide Area Network (WAN) and Virtual Private Network (VPN)
• A working knowledge of Linux or virtual machine technology (VMware and Hyper-V, XEN or KVM) as well as operations tools such as SCCM
• Understanding of IP networking basics: L2, L3, L4, L7
• Experience with any of the following is a plus: Knowledge of networking products such as routers, switches (Opengear, Arista, Palo Alto Networks), firewalls and NFS storage (NetApp, Tegile)

Preferred Qualifications:

• CompTIA Network+
• First or Medium Level CCNA/CCNP R&S Certificate

Nice To Have:

• Cisco Certified Network Associate (CCNA)