FLS Application Engineer - Taoyuan City

仕事内容

Company Overview

Orbotech makes technology accessible. We are a global innovator of enabling technologies used to mass produce the world’s most sophisticated electronics. A leading provider of yield enhancement and production solutions for manufacturers of printed circuit boards (PCB), flat panel displays (FPD) and other electronic components, our solutions are used by manufacturers to bridge the gap between designers’ dreams and the mass production of innovative, next generation electronics in industries including mobile, automotive, high powered computing (HPC), the industry of things (IoT) and more.

Content & Responsibilities

• Provide first-tear support to customers and Field CS Engineers by answering questions and providing workarounds

• Provide second-tear support to customers and Field CS Engineers by maintaining issues in Frontline’s issues tracking mechanism and by facilitating communication between Frontline HQ teams and the field
• Update R&D and Marketing teams on a regular basis on technical info from customers (clarify requests, supply relevant data, etc.)
• Assist QA team in final testing of products versions, in particular by verifying fixes of customers’ issues
• Lead and follow up Engineering implementation at customers
• Provide basic and advanced training on Frontline Engineering products to customers and Field CS Engineers
• Take part in preparation of training material on Frontline Engineering products
• Support other CS/QA related activities at Frontline, as will be defined from time to time