Field Service Engineer 1 - Lam Research

仕事内容

Job Responsibilities

• Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision
• Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
• Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.
• On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Execute project action items under direct supervision
• Perform other related duties as assigned by senior FSE / supervisor
  

Other Job Responsibilities

Leadership

• May Provide on-site instruction to sub-contractors and customers.
  

Customer Relations

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
• Shadow more experienced engineer at customer site
  

Minimum Qualifications

• B.S degree or Associate degree in electronics, engineering, or other applicable field of study with +2 years of relevant experience.
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
• Understand and work from electrical and mechanical schematics and diagrams.
• Interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.
• Complete assignments with attention to detail and high degree of accuracy in a demanding environment with changing workloads.
• Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety.
• Able to travel frequently
  

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.