Customer Support Specialist

仕事内容

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.

The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.

The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.


Responsibilities

• Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related inquiry in a 7*24*365 environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems