Customer support specialist

仕事内容

Customer support specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Customer Support Specialist, you will provide internal and external customer support (e.g. basic technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction for Motion Business Area in Kaohsiung, Taiwan. Reporting to the Manager – Sales, you will coordinate resolution with After-Sales Service and/or Spare Parts teams.

Your responsibilities

• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
• Monitoring the status of orders
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation
• Ensuring a positive customer experience by giving them regular updates and clarification
• Observing the overall process and trends across inquiries and identifying improvement areas
• Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
• Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information and support penetration activities
  
  

Your background

• 2+ years knowledge customer support
• Experience in logistical activities/business process.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Knowledge of relevant computer applications (SAP/MS office. etc.)
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A bachelor’s degree or above
• Fluency in English both oral and written
  
  

Benefits

• Life insurance
• Disability insurance
• Medical insurance
• Sick pay
• Flexible work practices
  

More about us

ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone’s lives, writing the future of smart motion. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.
79387196