Asurion Expert (For Testing Only)

仕事内容

Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Asurion是一家外商科技公司，總部位於美國田納西州。主要提供智慧家庭管家服務，讓3C重度使用者得到全面的保障。

我們正在尋找對IOT及智慧家庭相關運用充滿熱情 且樂於協助客戶解決相關問題人才。如果您喜歡在創新的環境中從事具有挑戰性的工作，並渴望在科技領域創造變革，那麼請務必和我們聊一聊!

Who is the Asurion (Soluto) Expert?

Soluto is a next generation, category redefining support experience, that is revolutionizing how customers utilize and get more out of their connected home / IoT / connected life. Our customer focused technical community is driven to simplifying people’s digital lives. Customers receive support on devices, applications and operating systems in the home, in the car, or wherever they need a friend, a technician, or a hero.

The Asurion Expert’s job is to answer customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

As a Asurion Expert, here’s what you can expect to do:

• 即時解決客人問題。
• 關係維護：致電客戶進行關懷電話、記錄數據。
• 自我能力提升：不同的裝置設備推陳出新，需要讓自己的資料庫擴大。
• 行動裝置/智慧裝置保險相關諮詢。
• 主管交辦事項。
  
  

Here’s what you’ll bring to the team:

• 對科技產品有熱情，同時也想要自我提升的人：因為這份工作有手機電腦、行動穿戴裝置操作設定、裝置保險知識。當然，如果沒有也沒關係，我們提供完整職前訓練。
• 平時就有follow資訊商品、作業系統更新，或是品牌出新品絕不落人後，那這裡就是你大顯身手的時刻。
• 有服務熱忱、喜歡替人解決問題(不是拿傢伙)、有責任感。對於別人提問、有困難，願意分享你擁有的知識。
  
  

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader using our individual development framework.
• Connect with the local team through team building, town halls and group training
• Give back to the community through the partnership with our local charity partners
  
  

Get to know us:

Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.