Technical Service Specialist

Contenuto del lavoro

Main Tasks & Responsibilities:

- Carries out day to day routine repair/maintenance instrument work. 日常儀器維護和維修工作。

- Installs equipment at customer’s facility to ensure full functionality according to specifications. 在客戶便利時安裝儀器，確保依據說明書實現所有功能。

- Sales of Service Contracts. 勞務收入契約。

- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. 協同工程部，客戶服務及其他人員解決問題，加快維修進度。

- Maintains records of performance reports. 維護服務報告記錄。

- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. 通過現場調查，工程變化和整體產品知識創造服務手冊和報告。

- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. 對員工，客戶及經銷商進行安全操作儀器的培訓和技巧的展示。

- Assists in the yearly budget exercise for Technical Service. 協助技術服務部的年度預算。

- Management of spare parts 零配件的管理。

- Interact with customers to resolve product or service problems by clarifying the customer’s inquiry and complaints. 透過澄清客戶的詢問與投訴，與客戶互動以解決產品或服務之問題。

- Reporting and communicating problems with global service center of respective BA to determine the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. 與各BA之全球服務中心匯報及溝通問題，以確認問題原因、加快更正或調整，及後續追蹤以確認必要之糾正措施的決定和執行。

- Field force for customer service 客服外勤工作 (台南， 高雄， 屏東，台東地區)

Job location 工作地點 South area of Taiwan 台灣南部(台南， 高雄， 屏東，台東地區)

Education 教育背景 : Minimum qualification required is diploma in Electronic Engineering, Mechanical Engineering or Biomedical Engineering. 電子電機, 機械, 或醫工大專及以上學歷

Specific Knowledge & Skills 專業知識與技能 :

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 解決實踐操作問題及各種突發事件。

2. Able to handle IT and computer Operating System 熟練網路通訊相關協定和電腦系統設定與操作 3. Nice to have basic knowledge 加分(不一要有但有更好) : Entity Framework, MySQL , HL7, Visual C++, DICOM