Technical Program Manager Team Lead (Platform & Growth)

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Please submit your application via KKCompany Careers, only online application at (https://jobs.lever.co/kkbox/5946221e-fa5b-4454-a024-cf39c4b47fc9?lever-origin=applied&lever-source%5B%5D=LinkedIn) will be considered.

Asia’s leading technology group, KKCompany Technologies （KKCompany）, is a leader in software services. Our mission is to build “Freeways to Inspiration” and help industries achieve digital transformation. By creating technology highways with partners, we deliver our services around the world and drive value creation through future technology.

In addition to our flagship brands KKBOX, KKStream, and Going Cloud, our core technologies cover various fields such as music streaming, multimedia, and cloud services. Through a range of products and services, we help customers create commercial value. We also offer software services and solutions to over tens of millions of customers with corporate clients across Asia covering various industries such as telecommunications, entertainment and multimedia, media, education, and fitness centers.

We have over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong.

The Technical Program Manager (TPM) team lead is responsible for the overall effectiveness of the TPM function within the team, encompassing:

• Responsible for creating and implementing a strategy for the team that is in line with the wider business goals.
• Manage team of 5 technical program managers
• Management of project delivery to agreed scope, budget, and timeline.
• Management of project delivery to agreed service reliability.
• Effective use and allocation of resources.
• Adherence to company processes and policies for successful delivery.
• Escalation point within the team.

Responsibilities:

• Drive customer-led approach to overall project delivery.
• Oversee team’s product delivery to ensure successful delivery within the agreed scope, budget, and timeline.
• Review, evaluate, and provide visibility to leadership for ongoing issues, risks, and progress.
• Collaboration within functional teams for products/projects’ issue resolution and improvements for successful deliveries.
• Adherence and adoption of company processes & practices within products/projects to deliver successful outcomes.
• Coaching and development of team members for career & personal growth.
• Escalation point within the team.
• Manage and govern project reporting, to ensure scope, budget, and on-time delivery for product success.
• Implement and manage product controls to assess overall delivery performance based on defined performance OKRs.

Team Responsibility:

• Product/project planning - be able to take business requirements from Enterprise and Product teams, work closely with engineering managers and associated teams, quality assurance, operation teams, to define, plan, control, and drive end-to-end solutions to successfully execute on project management plans, delivering customer requirements through enterprise services/products
• Oversee the overall resource planning, allocation, technical feasibility, effort estimations and execution of various projects management of associated development teams and risk management measurement
• Demonstrate project knowledge, and facilitate the development of requirements in consideration of known technical capabilities and limitations
• Scheduling and resource management: develop and manage the release plan via a clearly defined roadmap, working with scrum teams i.e., engineering, quality assurance, operation teams, to ensure on time and high quality delivery
• Facilitate and solidify project management by creating, managing, and optimizing communications and processes to improve efficiency
• Risk management - keep stakeholders informed of project statuses, updates, and risks
• Cultivate relationships across engineering and cross teams, serving directly as the end-to-end liaison for cross functional team communication
• Operation commander for P0 emergency issues management to push for immediate resolution

Requirement:

• 3+ years of experience of managing Technical Program Management or similar project management leadership role within SW organizations
• 5+ years of experience as a technical program manager or developer, leading complex technology or product launches through the entire software development lifecycle
• Strong people management skills with the ability to lead a team of people, with a process drive approach to delivering successful outcomes
• Excellent judgment, problem solving, and decision-making ability, with presentation and leadership skills, being able to communicate to all levels of the organization.
• Experience in managing project budgets, understanding key commercial levers and drivers.
• Ability to work positively and collaboratively with full range of individuals and groups across teams
• Experience with agile methodologies in an organization, familiar with scrum delivery
• Strong verbal/written communication in both Chinese & English with good influencing and interpersonal skills.