Store Manager (Cosmetics & fragrance)

Contenuto del lavoro

• Meet sales goals
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates’ sales techniques, ensuring utilisation Fragrance profiling to maximise sales, and ensure selling staff is fluent in all aspects of product knowledge
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Collaborate with Supervisor and Marketing to identify local marketing opportunities to support sales Customer Service:
• Ensure all associates provide the highest level of customer service.
• Ensure staff maintains constant client communication through utilizing their client books
• Assist in the Management client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy Operations:
• Assist in maintaining staffing levels and work schedules to ensure appropriate floor coverage while controlling payroll costs
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in bi-annual inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash Merchandising/Visual:
• Assist in all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal Human Resources:
• Assist in Recruitment, training, and development of staff ensuring all positions are filled in a timely manner with qualified personnel
• Support the management team to implement and provide follow-up for all training programs, seminars, to develop the sales team
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Ensure integrity of payroll costs and the payroll process. Actively Manages the payroll costs to be in line with the payroll budget, reacting to sales trends where necessary
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times