Retail Account Manager

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At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued. We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Retail Account Manager?

As a Retail Account Manager, you’ll collaborate with the sales team to identify and develop growth opportunities in new clients, products, campaigns, and solutions.

To achieve your sales goals, you’ll drive sales performance, cultivate, and maintain valuable, long-lasting connections with your accounts’ key stakeholders. In addition, you will forecast and monitor account metrics, implement sales plans, and effectively communicate the status of efforts to the internal and external stakeholders.

You will report to the Sales & Account Lead - Taiwan and responsible for our open channel in laptop and 3C related clients.

Key Duties:

• Collaborate with the sales team and cross-functional teams to find growing opportunities within the territory (new products, clients, campaigns, solutions).
• Drive sales performance to meet sales targets.
• Develop and maintain trusted and worthy relationships with clients as long-lasting customer stakeholders.
• Clearly communicate the progress of initiatives to internal and external stakeholders.
• Forecast and track account metrics and sales plan implementation.
  
  

Here’s what you’ll bring to the team:

• Relevant work experience in managing 3C chain (CES, CS) and online channels (PCHome, momo, Yahoo etc.) with consumer electronics products.
• The ability to interact with, persuade and present critical stakeholders at all organizational levels, including but not restricted to executive and C-level roles.
• Solid computer skills with Microsoft Office, Adobe Illustrator/Photoshop etc.
• Basic written and spoken English ability.
  
  

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training.
• Give back to the community through the partnership with our local charity partners.
  
  

Get to know us:

Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.