Player Support Agent (Chinese-Taiwan)

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IMPORTANT: After applying, you will receive an email with a test to take (Check Spam Inbox), be sure to take it to complete your application and be considered for the role. It will take you up to 2 hours to work on the test. Priority will be given to those who complete the test in 48 hours.

MoGi Group(TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.

RESPONSIBILITIES

• Processing questions and problems from users through a ticketing system
• Answering queries on blogs and forums as well as social media channels
• Getting familiarized with the games so you can advise players
• Getting creative in finding solutions to technical problems and bugs
• Encouraging user loyalty by providing an outstanding service
• Contributing to studio-wide community strategies
• Supporting the community managers with ad-hoc tasks

WE OFFER

• An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
• The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
• A competitive salary
• Valuable and transferable work experience in the games industry
• Ongoing training and professional self-improvement opportunities
• Contract length: long-term (more than 6 months). This is to be confirmed depending on our client.

Job requirements

Ideal candidates will have:

• Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
• A native (or near-native) level of Chinese (Taiwan) with excellent oral and written skills
• A strong proficiency in the English language
• Passion for and knowledge of games
• Basic knowledge of social media from both user and professional points of view
• Keen to work in an international environment
• Excellent organizational skills
• Good knowledge of MS Office
• Excellent interpersonal skills
• Experience in the video games industry
• Strong computer and desktop publishing skills
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions