Merchant Onboarding Specialist (Kaohsiung)

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About The Role

We’re creating a best-in-class partner onboarding experience. Our Onboarding Team helps engaging partners throughout their lifecycle from onboarding to deliveries, and ensuring every interaction with support is a great experience and tremendous efficiency.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Support Onboarding operations: Support onboarding team operations by managing operations and supporting the staff, raising questions to the relevant teams, and following up to completion.
• Own onboarding process improvements: Have a deep understanding of support metrics, flag any gaps and create action plans to achieve SLAs. Scope and Project manage continuous improvement initiatives.
• Collaborate with teammates, cross-functional stakeholders: to scale up the business and deliver operations excellency with a strong focus on business metrics and customer experience.
  

Basic Qualifications

• 1-2 years of onboarding process management, project management or related field experience.
• Proficient in spoken and written English and Mandarin.
  

Preferred Qualifications

• Stakeholder Management: Establishes productive working relationships with immediate team and broader business through trust and reliability
• Problem Solving: Ability to understand problems, generate solutions and provide solutions/analysis to recommend the best approach
• Teamwork: Works independently and asks for help when needed to avoid delays.
• Cross-functional communication skills: An ability to build deep cross-functional relationships across a broad organization, and understand problems from diverse perspectives. Humility and empathy are critical to success in this role
• High adaptability and flexibility: The needs of the business are ever-changing. This requires the team to be ready for any changes on problems and solutions that may no longer be relevant due to time or outside factors.
• Advanced Data Analysis skills: Including Excel, SQL and Google script would be a plus