IT Support

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DescriptionPrenetics (NASDAQ:PRE), a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses whole exome sequencing to offer the world’s most comprehensive consumer DNA test. Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, underscores our unwavering commitment to saving lives through pioneering multi-cancer early detection technologies. Insighta plans to introduce Presight for lung and liver cancers in 2025, and to expand with Presight One for 10+ cancers in 2027. Lastly, ACT Genomics, our treatment unit, is the first Asia-based company to achieve FDA clearance for comprehensive genomic profiling of solid tumors via ACTOnco. Each of Prenetics’ units synergistically enhances our global impact on health, truly embodying our commitment to ’enhancing life through science.IT support responsibilities include but are not limited to:

• Work in our IT operations team to provide L1 IT and system support to Prenetics
• Responsible for technical onboarding and offboarding processes which include hardware procurement and collection, laptop setup, accounts setup, and technical orientations for new hires
• Assist in the day-to-day administration of all IT systems including email and office applications, network resources and end user hardware
• Provide distributed remote support services to users, e.g., troubleshooting, hardware repairs, on the ground office support, and owning direct communication & coordination with end users
• Expand on building out IT documentation for the company, both team only and company knowledge base in Confluence
• Maintain inventory of all company hardware and software assets owned by IT
• Handle routine security administration tasks, e.g., software platform audits, security awareness events, technical documentation, user profile reviews
• Perform off hour preventive routine and emergency network maintenance and firmware upgrades
• Maintain and recommend improvements for security standards and SOPs in compliance
• Increase automation and routine task efficiency for the team, with focus improvements for supporting a hybrid model, e.g., zero touch deployment, zero trust policies

Requirements

• Professional, applicable experience in the information technology field as a L1 Support admin.
• Experience maintaining and upgrading a local area network, i.e., Firewall, Switches, Wi-Fi APs, CCTV Cameras, VPN
• Experience operating with a ticketing system, e.g., Jira Service Desk
• Experience writing technical documentation, e.g., Confluence, Google Drive
• Familiarity with business tools e.g. Google Workspace, Microsoft Office, and Teams
• Experience supporting and working with Windows, MacOS, and Linux
• Ability to coordinate and cooperate across departments on company initiatives
• A passion for helping people and solving complex problems
• Project prioritisation and adaptability, must be able to shift focus and pivot quickly
• Engineering or computer science degree or equivalent
• Knowledge in TLS, TCP/IP, network infrastructure and network security

Benefits

• Work and learn from a vibrant international team with diverse backgrounds
• Dynamic, fast-paced environment in a non-hierarchical culture

Get to know us; Get to know our DNA!As a genetics testing company, we are proud to share what makes us Prenetics. Simply put, our DNA is P-R-E-N-E-T-I-C-S! See what each word of our company name means:Passion

• You love what you do and accomplish amazing result
• You spread positivity, bring enthusiasm to work and inspire team members
• You drive team toward specific goals, even when they seem unlikely or difficult

Resilience

• You embrace changes and be able to drive through uncertainty, ambiguity and uncomfortable situations
• You bounce back quickly from setbacks and challenges
• You are persistent and determined to achieve the desired outcome

Empowerment

• You trust others to play their positions well like an elite sports team
• You foster a strong team spirit while encouraging others to take initiatives and risks
• You create a space to allow team to grow and hold each other accountable

iNtegrity

• You are trustworthy and lead by example
• You are consistent in your message and action all the times
• You deliver what you have promised

Epic

• You challenge your own comfort zone and always outperform yourself
• You make meaningful and amazing impact to the world
• You dare to take risks

Transparency

• You are completely honest and committed to giving candid feedbacks, no matter how challenging it might be
• You share ideas, knowledge and skills that empower others and create access to information with the wider team
• You share wins and failures openly

Ingenuity

• You make sound judgement and come up with solutions that are creative and smart. Copy when feasible
• You challenge the status quo and question things that could be done differently for better. Modify the wheel if you can’t change it
• You think outside of the box and make value-based innovation

Communication

• You articulate your thoughts and ideas effectively and respectfully
• You know your audience and talk in a way they want to be told
• You make sure communications happens, no matter where you are

Selfless

• You put the needs of others before one’s own and find ways in helping other to succeed
• You focus on team wins than personal wins and share credits
• You act in the company’s best interest