IT Staff

Contenuto del lavoro

Client: International IC design houseJd

• Provide IT assistance to end users’ customers
• Vendor engagement of new products and proof of concept
• Onboard / offboard staff, ensuring security integrity
• Maintain a database with all IT assets related to client service
• Assists with user administration, onboarding, and termination. Access Control management
• Documentation of process, procedure, and operations
• Training of end-users on hardware and software
• Recommendation of enhancing the IT services to IT manager
• Subject matter expert in various IT client services
• Assist in purchasing the IT hardware/software
• Support of conferencing tools and performance enhancement
• Knowledge of IT service monitoring and participating in the on-call rotation schedule
• Efficient ticketing system operations with prompt communication to the end users

Requirements

• A bachelor’s degree in computer science, information technology, or similar
• 2+ years of Office365 and active directory experience
• 2+ years of IT support/specialist experience
• Experience in company-wide IT service deployment/support of IT application or service
• In-depth knowledge of computer hardware and software
• Keep up the trend of new technology and ability to IT support
• Ability to assess security and processes recommendations in IT services
• Ability to handle project management to completion
• Ability to take initiative and create roadmap of service improvement
• Profession communication skills for user engagement and company announcement
• Strong collaboration skill with internal and external department