IT Site Lead

Contenuto del lavoro

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

Employee

Full time

This position will support the day to day IT operations of the Company’s office in Taipei R&D Site. They will support the delivery of technology services that support and improve business processes for the users. Leads service management, customer support, relationship management, and providing technical guidance. The candidate will be an instrumental part of the IT team in implementing the IT vision and enhancing the Company’s current systems, processes and infrastructure necessary to support future growth and expansion plans.

The ideal candidate should bring experience working in Office/Labs infrastructure and support services including cloud/SaaS exposure and introducing new technologies and change in a dynamic environment. The candidate should have IT Operations, End User Services and Labs instrument/system maintenance/setup background in a Biopharmaceutical company.

Essential Functions Of The Job

• Ensuring our managed service delivers a highly responsive support to our end users. This includes local site support of PCs, mobile devices, printing, video conferencing & Labs IT instrument/system.
• Ensuring locally hosted infrastructure components (such as site servers, network, Server room, printers, VC devices, Lab instruments) are supported & maintained within agreed SLAs by our service providers.
• Planning & managing hardware replacement cycles (servers, PCs etc.).
• Working closely with the local IT business owner, to understand local business needs, agree activities we can deliver, share information about upcoming changes, etc.
• Tracking & reporting the service status at the site(s).
• Ensures that all IT projects on site comply with IT processes management and control standards, and Project Management.
• Identifying opportunities for infrastructure / service improvements projects at the site / region / segment level & maintaining clear action plans.
• Design & Provide high quality IT trainings to our end users.