Infrastructure Operations Manager

Contenuto del lavoro

• Global team responsible for 24x7 Operations Management of the Compute Environment
• Responsible for SLA adherence within key ITIL processes, such as incident, problem, and change management
• Responsible for regular daily, weekly, monthly reporting on operational health
• Establishes standards, policies & guidelines for the Compute Platform in collaboration with service line owner and technology teams
• Develop, Configure, and support compute solutions that meet business needs and align with Corning technology standards.
• Evaluate all documents according to system requirements and evaluate all design and perform tests on all development activities and administer all complex methodologies.
• Operational turnover of technical and business projects
• Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans.
• Helps promote a consistent vision and strategy throughout the organization
• Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
• Assists and oversees quality change control according to Corning Change Management, Incident Management, Problem Management and Disaster recovery Methodology
• Mentors members of the Infrastructure team on operational best practices
• Provides escalated support for Business-Critical problems
  

• Bachelor’s degree (B.A.) or equivalent from four-year college in computer science or related field
  

• 5+ years of experience in operations management, with a focus on the infrastructure areas described above
• 5+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.
  

• Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team; can contributes significantly to Mission, Vision and Strategy of the organization; shows strong alignment of work and priorities to vision and strategy; exhibits excellent financial controllership.
• Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills; excellent command and control; develops strong talent through good situational management skills; possesses a passion for excellence; consistently strives for excellence and stretches both self and team; well organized and structured.
• Drives Growth: Creative and innovative; challenges mediocrity, status quo; establishes aggressive but obtainable goals; forward thinker and capable of contributing to the development of roadmaps aligned with organizational vision & strategy; methodical and very process focused.
• Gets it done: Consistently achieves quality results on a timely basis; challenges and pushes his team; high “Say-Do” factor (i.e. delivers on commitments); superior follow through.
• In depth knowledge of ITIL processes
• In depth knowledge of Operations reporting and escalation
• Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes
• A holistic understanding of IT infrastructure inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.
• A foundational understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure, Google)
• Demonstrated expertise driving operational improvement and excellence under an ITIL based service management model.
• Proven ability to influence and interact effectively with peers and IT leaders
• Strong crisis management
  

• Previous experience with hybrid or multi-cloud solutions with AWS, Azure, or Google Cloud
• Experience with ServiceNow
  

• Up to 10%, domestic and international