Head of Service Delivery

Contenuto del lavoro

Job Title：Head of Service Delivery

Summary：

Manages and oversees operations of service delivery teams on large accounts to ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives. Identifies and manages the implementation of process improvements.

Job Duties：

• Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements.
• Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
• Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.
• Manages and approves expenditures for accounts in line with established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations. Resolves issues and determines and implements appropriate course of action.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Participates in developing new business proposals and introduces new technology to enhance business solutions.

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Master’s degree in business administration, engineering, information systems or related field preferred
• 15 or more years of support services, project, or program experience
• 8 or more years of leadership or supervisory experience
• Experience working with technology industry
• Experience working with company products and operating systems
• Experience working with proposals

Other Qualifications

• Strong project management skills
• Strong analytical and problem solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong leadership and organizational skills
• Strong communication skills
• Good skills in managing to contracts and budgets
• Good relationship building skills
• Ability to work in a team environment

Location：Taipei - Shilin