Customer Service Supervisor (客戶服務主任)

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• Possesses and effectively utilizes knowledge of current policies and procedures to handle the daily customer service work.
• Identifies customer problems and uses proper techniques in decision making to resolve.
• Provides orientation training and job conduction for assimilate/engage new Customer Service Rep.
• As a group leader to provide sufficient Customer Service trainings in the team
• Be the bridge between team and counter part per business requirement.
• Provide feedback to team members and implements new policies and procedures if necessary.

• Customer Service experience
• Leadership experience
• Proficient in English
• Warehouse experience will be a plus