Customer Service Executive

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Job Responsibility

• Handling End to End business (customer forecast/order/delivery/AR management) independently.
• Respond to internal/external customer’s complaint or issue with a sense of urgency and provide solution and improvement plan whenever possible.
• Maintain SOP and service standard and to achieve operational/financial goals with analytical skills to drive for continuously improvement.
• Proactively review related process and identify ways to improve efficiency.
  

Other Qualification

• Strong interpersonal & communication skills.
• Strong analytical and problem solving skills and the ability of effectively interact with internal/external partners to achieve goals.
• Ability to manage complex operations or processes issue and multiple assignments concurrently.
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.